A first step towards fixing the problem.
Nintendo made headlines last year when they were hit by lawsuits from multiple parties due to Nintendo Switch Joy-Con problem, which the company has seemingly refused to acknowledge. Until now, that is.
During a financial Q&A posted recently, Nintendo president Shuntaro Furukawa addressed the company’s ongoing problems with Joy-Con drift. He said the company apologizes for “any trouble caused to our customers” and further adding that Nintendo is “continuing to aim to improve” its products.
“Regarding the Joy-Con, we apologize for any trouble caused to our customers.
We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions.”
According to Kotaku‘s translation of the statement, Nintendo cannot comment further on the matter due to the fact that it remains a pending class-action lawsuit court case in the United States. After the lawsuits initially began, Nintendo reportedly began issuing free repairs for controllers afflicted with Joy-Con drift.
This is a necessary first step towards owning their mistakes, and Nintendo should work towards fixing the problem definitively, allowing those afflicted with Joy-Con drift to effectively solve their issues.